Control Hub FLEX True Forward reports Enterprise agreement and Active user

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/5qmtl1

Published

2026-04-11

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco/Webex help center terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For True Forward, Active Users are measured as unique active meeting hosts, averaged over a rolling 90 days made up of the past three 30-day periods. in context
• For the EA deployed Knowledge Worker count, Control Hub takes the greater of assigned Meetings licences and assigned Calling licences; messaging is not counted. in context
• The Control Hub True Forward help article says an EA account is Overconsumed when Entitled Users in Control Hub exceed EA licences purchased plus a 20% growth allowance. disputed in context
• The 15% vs 20% discrepancy may reflect a contractual growth allowance for new subscriptions (15%) versus a legacy or provisioning buffer used in Control Hub reports (20%); which value governs a given contract cannot be determined from public pages. inferred in context
• Under True Forward automation, Control Hub consumption data goes to Cisco Commerce Workspace, and an overconsumed account gets an order raising licences to the minimum compliant quantity on the True Forward Anniversary Date (TFAD). in context
• True Forward automation applies to Active User Meetings (Spark and Flex) and to FLEX Enterprise Agreement 3.0 for Webex Meetings, Webex Calling and the Meetings plus Calling pack. in context
• The EA True Forward amount is purchased licences plus growth allowance, compared with Entitled Users measured one month before the TFAD. in context
• Admins can view Flex True Forward data in Control Hub under Reports, using the 'Meetings Active User Rolling Average' report for AU and the 'Enterprise Agreement' report for EA. in context

Cite this source record

APA

WarmTransfer. (2026, April 11). Control Hub FLEX True Forward reports Enterprise agreement and Active user. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-5qmtl1-flex-true-forward-reports

BibTeX

@misc{warmtransfer-cisco-help-5qmtl1-flex-true-forward-reports,
  title  = {Control Hub FLEX True Forward reports Enterprise agreement and Active user},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-5qmtl1-flex-true-forward-reports},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}