Integrate Webex Contact Center with ServiceNow (Version 1-Legacy)

Publisher

Cisco

URL

https://help.webex.com/en-us/article/54vvw/Integrate-Webex-Contact-Center-with-ServiceNow

Published

2026-02-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Version 1 legacy integration used different roles (x_caci_webexcc.agent, agent_workspace_user and others) and an agentdesktop_url system property, which the Version 2 procedure does not use. in context

Cite this source record

APA

WarmTransfer. (2026, February 25). Integrate Webex Contact Center with ServiceNow (Version 1-Legacy). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-54vvw-wxcc-servicenow-v1-legacy-b

BibTeX

@misc{warmtransfer-cisco-help-54vvw-wxcc-servicenow-v1-legacy-b,
  title  = {Integrate Webex Contact Center with ServiceNow (Version 1-Legacy)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-54vvw-wxcc-servicenow-v1-legacy-b},
  note   = {Cisco, accessed 2026-09-30}
}