The Version 1 legacy integration used different roles (x_caci_webexcc.agent, agent_workspace_user and others) and an agentdesktop_url system property, which the Version 2 procedure does not use.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow integration (Version 1 legacy)
- Subsystem
- roles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Version 1 legacy
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 1-Legacy) — Cisco · tier 2 current vendor documentation · User roles; System properties configuration
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-legacy-roles-differ. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-legacy-roles-differ
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-legacy-roles-differ,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-legacy-roles-differ},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-legacy-roles-differ},
note = {Source note wxcc-servicenow-setup-legacy-roles-differ, checked 2026-09-30}
}