Create a Webex Contact Center Order for a Customer

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer

Published

2025-01-23

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Partners order Webex Contact Center in Cisco Commerce Workspace using either the A-CJP offer or the A-FLEX-CC Collaboration Flex offer, then finish provisioning in an order set-up wizard. in context
• Cisco states that the country selected in the Webex Contact Center ordering flow determines data residency for Webex, referring the reader to the Webex data residency article. in context
• The partner ordering article names 2 Webex Contact Center order SKUs, A-CJP and A-FLEX-CC. in context
• Webex Contact Center ordering carries 2 separate country selections: 1 at order creation which sets Webex data residency, and 1 in the Contact Center tab of the Set-Up wizard which sets Contact Center data locality and which defaults to the first but can be changed. in context
• In the Order Set-Up wizard, the Webex Contact Center country of operation defaults to the organization country selected earlier and can be changed there if needed. in context
• A Webex Contact Center order in Cisco Commerce Workspace must carry a Requested Start Date and a Provisioning Contact Email. in context
• The country chosen in the Webex Contact Center Order Set-Up wizard must be one where Webex Contact Center sales are authorized under the Flex Plan Contact Center offer description's geographic terms. in context
• Cisco recommends that partners complete the customer organization setup before handing contact-center-specific administration to customer administrators. in context
• In the Webex Contact Center Order Set-Up wizard, the partner confirms customer details for a new Webex organization, or verifies that the displayed organization is the intended one when the order maps to an existing organization. in context
• Cisco recommends using the partner's Control Hub administrator or sales administrator account as the Provisioning Contact Email on a Webex Contact Center order. in context
• On the Requested Start Date, Cisco emails the provisioning contact a Set Up Now link that opens the Order Set-Up wizard for the Webex Contact Center tenant. in context
• A partner places a Webex Contact Center order for a customer using the A-CJP or A-FLEX-CC SKU. in context
• When a Webex Contact Center subscription is mapped to an existing trial tenant, the customer administrator email entered must be the same one used when the trial was created. in context
• In the Order Set-Up wizard for a Webex Contact Center order, a partner who is doing the setup indicates their role by choosing I am a Partner. in context

Cite this source record

APA

WarmTransfer. (2025, January 23). Create a Webex Contact Center Order for a Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-30mv2o-create-wxcc-order

BibTeX

@misc{warmtransfer-cisco-help-30mv2o-create-wxcc-order,
  title  = {Create a Webex Contact Center Order for a Customer},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-30mv2o-create-wxcc-order},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}