Set up calling behavior

Publisher

Cisco

URL

https://help.webex.com/en-us/article/1lvb42/Set-up-calling-behavior

Published

2025-12-03

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Calling in Webex (Unified CM), the default is to apply the organization's domain from the user's email domain. Admins can instead choose a UC Manager profile. in context
• Calling behavior can be set for the whole organization, for a group through calling templates, or for an individual user. in context
• Control Hub calling-behavior options include Calling in Webex (Unified CM), Open Cisco Jabber from Webex App, and calling through a third-party app. Users licensed for Webex Calling get the Webex App as their default calling app without any calling-behavior setting. in context
• When a user belongs to several user groups, the calling template with the highest rank (Rank 1) takes precedence. in context
• Calling behaviour can be set at organization level, at group level through calling templates, and at user level, and a user-level setting overrides organization and group settings. in context
• Organization-level calling behaviour is set in Control Hub under Services > Calling > Settings > Webex App. in context
• A Reset option appears only after an inherited calling behaviour has been overridden for a user, and it returns the user to the group template settings. in context
• For users without a paid Cisco calling service, the organization-level setting Open third-party app from Webex lets Webex App hand calls to a third-party calling application. in context
• For Unified CM users the organization-level choice is Use the email domain of the user, which is the default, or Use UC Manager Profile for calling with a profile chosen from a list. in context
• For users licensed for Unified CM, Control Hub calling behaviour can send calls either through Cisco Jabber or through Webex App. in context
• A user must hold a Unified Communications Manager licence to be eligible for Unified CM calling behaviour configuration. in context
• A user-level calling behaviour override is made under Management > Users > the user > Calling > Calling Behavior by turning off Use organization level settings. in context
• For users licensed for Webex Calling, Webex App is the default calling application and no calling behaviour configuration is needed. in context

Cite this source record

APA

WarmTransfer. (2025, December 3). Set up calling behavior. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-1lvb42-set-up-calling-behavior

BibTeX

@misc{warmtransfer-cisco-help-1lvb42-set-up-calling-behavior,
  title  = {Set up calling behavior},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-1lvb42-set-up-calling-behavior},
  note   = {Cisco, accessed 2026-09-24}
}