Migration of users, agents and teams from UCCX to Webex Contact Center

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/0hd75db/

Published

2025-06-27

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• In a UCCX migration, idle codes and wrap-up codes are carried into Webex Contact Center as work types designated IDLE_CODE or WRAP_UP_CODE, with the agent profile setting manual or automatic wrap-up timing. in context

Cite this source record

APA

WarmTransfer. (2025, June 27). Migration of users, agents and teams from UCCX to Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-0hd75db-migrate-uccx-to-wxcc-b

BibTeX

@misc{warmtransfer-cisco-help-0hd75db-migrate-uccx-to-wxcc-b,
  title  = {Migration of users, agents and teams from UCCX to Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-0hd75db-migrate-uccx-to-wxcc-b},
  note   = {Cisco Webex Help Center, accessed 2026-09-24}
}