In a UCCX migration, idle codes and wrap-up codes are carried into Webex Contact Center as work types designated IDLE_CODE or WRAP_UP_CODE, with the agent profile setting manual or automatic wrap-up timing.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Migration of users, agents and teams from UCCX to Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · Migration of users, agents and teams, wrap-up and idle codes worksheet
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-codes-migrate. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-codes-migrate
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-wx-codes-migrate,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-codes-migrate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-codes-migrate},
note = {Source note finesse-to-webex-cc-agent-desktop-wx-codes-migrate, checked 2026-09-24}
}