Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) - Common Tasks

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/user/guide/cfin_b_1501_cisco-desktop-user-guide/cfin_m_1501_common-tasks.html

Published

2025-12-12

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents sign in at https://<Finesse server FQDN>:8445/desktop with their username (agent ID or user ID), password and phone extension; Sign In stays disabled until all three are entered. in context

Cite this source record

APA

WarmTransfer. (2025, December 12). Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) - Common Tasks. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-user-common-tasks

BibTeX

@misc{warmtransfer-cisco-finesse-1501-user-common-tasks,
  title  = {Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) - Common Tasks},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-user-common-tasks},
  note   = {Cisco Systems, accessed 2026-09-30}
}