Agents sign in at https://<Finesse server FQDN>:8445/desktop with their username (agent ID or user ID), password and phone extension; Sign In stays disabled until all three are entered.
Checked 2026-09-30
The Sign In button is enabled once the username, password, and extension fields are entered.
- Vendor
- Cisco
- Product
- Finesse
- Subsystem
- agent-desktop
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-30
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) - Common Tasks — Cisco Systems · tier 2 current vendor documentation · Common Tasks, Sign In to the Cisco Finesse Desktop
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-finesse-signin. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-finesse-signin
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-finesse-signin,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-finesse-signin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-finesse-signin},
note = {Source note uccx-inbound-queue-setup-finesse-signin, checked 2026-09-30}
}