Cisco Finesse Administration Guide, Release 15.0(1) - Manage Phone Books

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_manage-phone-books.html

Published

2026-07-24

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The total number of contacts per agent across all phone books is limited to 6000, and an import list containing more than 6000 contacts is rejected with an error message. in context
• Importing contacts replaces all the contacts in a phone book with the new list, which must be a comma separated values file with the headers in the first line. in context
• Cisco Finesse 15.0(1) supports 10 global phone books and 300 team phone books, with 50,000 contacts system-wide, before any engineering special that raises those figures. in context

Cite this source record

APA

WarmTransfer. (2026, July 24). Cisco Finesse Administration Guide, Release 15.0(1) - Manage Phone Books. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-phone-books

BibTeX

@misc{warmtransfer-cisco-finesse-1501-admin-phone-books,
  title  = {Cisco Finesse Administration Guide, Release 15.0(1) - Manage Phone Books},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-phone-books},
  note   = {Cisco Systems, accessed 2026-09-30}
}