Source note · Customizing the Finesse desktop layout in UCCX
The total number of contacts per agent across all phone books is limited to 6000, and an import list containing more than 6000 contacts is rejected with an error message.
Checked 2026-09-30
The total number of contacts per agent across all phone books is limited to 6000
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- Finesse phone books
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Cisco Finesse 15.0(1); written for Unified CCE and Packaged CCE, not confirmed for Unified CCX
- Checked
- 2026-09-30
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Manage Phone Books — Cisco Systems · tier 2 current vendor documentation · Phone Books and Contacts; Import Contacts
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-pb-agent-contacts. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-pb-agent-contacts
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-pb-agent-contacts,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-pb-agent-contacts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-pb-agent-contacts},
note = {Source note uccx-finesse-desktop-setup-pb-agent-contacts, checked 2026-09-30}
}