Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - IP Phone Agent Tasks

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1262/user/guide/cfin_b_1262_cisco-desktop-user-guide/cfin_m_1261-ip-phone-agent-tasks.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Finesse IP Phone Agent lets an agent use Finesse on a Cisco IP phone by pressing Services, choosing Cisco Finesse, entering agent ID, password and extension and pressing SignIn. in context
• On Finesse IP Phone Agent the agent starts Not Ready, changes state by pressing the Ready or NotReady button on the phone, and applies wrap-up by pressing WrapUp and choosing a reason with the Select button. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - IP Phone Agent Tasks. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1262-user-guide-ippa-tasks

BibTeX

@misc{warmtransfer-cisco-finesse-1262-user-guide-ippa-tasks,
  title  = {Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - IP Phone Agent Tasks},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1262-user-guide-ippa-tasks},
  note   = {Cisco Systems, accessed 2026-09-24}
}