Finesse IP Phone Agent lets an agent use Finesse on a Cisco IP phone by pressing Services, choosing Cisco Finesse, entering agent ID, password and extension and pressing SignIn.
Checked 2026-09-24
With Finesse IP Phone Agent (IPPA), you can access Finesse features on your Cisco IP Phone as an alternative to accessing Finesse through your browser.
- Vendor
- Cisco
- Product
- Cisco Finesse IP Phone Agent
- Subsystem
- phone keys
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(2)
- Checked
- 2026-09-24
Sources
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) - IP Phone Agent Tasks — Cisco Systems · tier 2 current vendor documentation · IP Phone Agent Tasks, Sign In to Finesse IPPA
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-ippa-signin. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-ippa-signin
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-fin-ippa-signin,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-ippa-signin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-ippa-signin},
note = {Source note finesse-to-webex-cc-agent-desktop-fin-ippa-signin, checked 2026-09-24}
}