Source record · tier 2 current vendor documentation

The Example Cisco Unified CCX Basic Script Template

Publisher: Cisco DevNet
URL: https://developer.cisco.com/docs/contact-center-express/the-example-cisco-unified-ccx-basic-script-template/
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

The icd.aef template accepts a call, plays a welcome prompt, then connects the caller to an available resource or queues the call, playing a periodic still-in-queue prompt until a resource frees up. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). The Example Cisco Unified CCX Basic Script Template. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-devnet-uccx-icd-script-template

BibTeX

@misc{warmtransfer-cisco-devnet-uccx-icd-script-template,
  title  = {The Example Cisco Unified CCX Basic Script Template},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-devnet-uccx-icd-script-template},
  note   = {Cisco DevNet, accessed 2026-09-30}
}