The icd.aef template accepts a call, plays a welcome prompt, then connects the caller to an available resource or queues the call, playing a periodic still-in-queue prompt until a resource frees up.
Checked 2026-09-30
The icd.aef script template accepts a call, plays a welcoming prompt, and then either connects the caller to an available resource or queues the call until a resource becomes available.
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- scripting
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not release-pinned on source
- Checked
- 2026-09-30
Sources
- The Example Cisco Unified CCX Basic Script Template — Cisco DevNet · tier 2 current vendor documentation · The Example Cisco Unified CCX Basic Script Template, opening paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-icd-behaviour. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-icd-behaviour
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-icd-behaviour,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-icd-behaviour},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-icd-behaviour},
note = {Source note uccx-inbound-queue-setup-icd-behaviour, checked 2026-09-30}
}