Source record · tier 2 current vendor documentation

User - Change Agent State

Publisher: Cisco DevNet
URL: https://developer.cisco.com/docs/finesse/user%E2%80%94change-agent-state/
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

Finesse uses WORK and WORK_READY states during wrap-up, WORK when the agent will go Not Ready after wrap-up, and WORK_READY applies only to Unified CCE deployments. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). User - Change Agent State. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-devnet-finesse-user-change-agent-state

BibTeX

@misc{warmtransfer-cisco-devnet-finesse-user-change-agent-state,
  title  = {User - Change Agent State},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-devnet-finesse-user-change-agent-state},
  note   = {Cisco DevNet, accessed 2026-09-24}
}