Finesse uses WORK and WORK_READY states during wrap-up, WORK when the agent will go Not Ready after wrap-up, and WORK_READY applies only to Unified CCE deployments.
Checked 2026-09-24
WORK_READY state applies only to Unified CCE deployments.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- agent states
- Deployment
- on-premises
- Region
- not restricted
- Release range
- unstated in source
- Checked
- 2026-09-24
Sources
- User - Change Agent State — Cisco DevNet · tier 2 current vendor documentation · User - Change Agent State, state notes
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-work-ready-ucce. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-work-ready-ucce
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-fin-work-ready-ucce,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-fin-work-ready-ucce},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-fin-work-ready-ucce},
note = {Source note finesse-to-webex-cc-agent-desktop-fin-work-ready-ucce, checked 2026-09-24}
}