Using Variables - Contact Center Express

Publisher

Cisco Systems (Cisco DevNet)

URL

https://developer.cisco.com/docs/contact-center-express/using-variables/

Published

2023-01-01

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

(c) Cisco Systems, Inc. All rights reserved.; no-redistribution; short excerpts and locators only

Source notes citing this source

• Moving data between a Unified CCX local script variable and an ICME script requires the Set Enterprise Call Info and Get Enterprise Call Info steps. in context
• Unified CCX local script variables are defined in the Variable pane of the Unified CCX Editor and belong to the individual script. in context
• Unified CCX has no organisation-wide variable store that all scripts read and write, so values shared across UCCX scripts must be carried in call variables, passed as subflow parameters, or persisted externally. inferred in context
• Cisco documents three categories of variable available to a Unified CCX script: local script variables, Cisco predefined enterprise call variables, and Expanded Call Context variables. in context

Cite this source record

APA

WarmTransfer. (2023, January 1). Using Variables - Contact Center Express. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-devnet-ccx-using-variables

BibTeX

@misc{warmtransfer-cisco-devnet-ccx-using-variables,
  title  = {Using Variables - Contact Center Express},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-devnet-ccx-using-variables},
  note   = {Cisco Systems (Cisco DevNet), accessed 2026-09-22}
}