Failure Scenarios

Publisher

Cisco DevNet

URL

https://developer.cisco.com/docs/finesse/failure-scenarios/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• When Finesse loses its CTI server connection it sends a SystemInfo notification with status OUT_OF_SERVICE to desktops still connected to the Notification Service. in context
• When Finesse Tomcat or the web application is down, the 'finesse' user presence becomes UNAVAILABLE for desktops still connected to the Notification Service. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Failure Scenarios. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-dev-finesse-failure-scenarios

BibTeX

@misc{warmtransfer-cisco-dev-finesse-failure-scenarios,
  title  = {Failure Scenarios},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-dev-finesse-failure-scenarios},
  note   = {Cisco DevNet, accessed 2026-10-02}
}