Source note · Troubleshooting Cisco Finesse agent sign-in
When Finesse loses its CTI server connection it sends a SystemInfo notification with status OUT_OF_SERVICE to desktops still connected to the Notification Service.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- SystemInfo
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Failure Scenarios — Cisco DevNet · tier 2 current vendor documentation · Failure Scenarios, CTI server connection lost
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-cti-loss-systeminfo. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-cti-loss-systeminfo
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-cti-loss-systeminfo,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-cti-loss-systeminfo},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-cti-loss-systeminfo},
note = {Source note finesse-login-troubleshooting-cti-loss-systeminfo, checked 2026-10-02}
}