Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Configure High Availability for Unified CVP

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/configure_high_availability_for_unified_cvp.html

Published

2025-12-12

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• In CVP 15.0(1), if the IVR Service fails, calls in progress are default-routed to an alternate location on the originating gateway. in context
• A CVP SIP server group lets the originating endpoint know the destination's status before it sends the INVITE, so failed endpoints are skipped faster. in context
• CVP server groups are not added automatically; they must be configured explicitly, and at least one Call Server must exist before the settings can be saved. in context
• A SIP Server Group configuration cannot be saved until it is assigned to at least one Call Server, so a Call Server must be added and deployed first; all server groups are applied to the associated Call Servers together and a single group cannot be deployed on its own. in context
• Server Groups are not added to a CVP configuration automatically; they must be configured explicitly. in context

Cite this source record

APA

WarmTransfer. (2025, December 12). Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Configure High Availability for Unified CVP. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-high-availability

BibTeX

@misc{warmtransfer-cisco-cvp-1501-config-high-availability,
  title  = {Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Configure High Availability for Unified CVP},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-high-availability},
  note   = {Cisco Systems, accessed 2026-09-30}
}