Source note · Troubleshooting UCCE and CVP call failures
In CVP 15.0(1), if the IVR Service fails, calls in progress are default-routed to an alternate location on the originating gateway.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified CVP
- Subsystem
- survivability
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CVP 15.0(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Configure High Availability for Unified CVP — Cisco Systems · tier 2 current vendor documentation · IVR Service high availability / survivability
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-ivr-service-fail-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-ivr-service-fail-default
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-ivr-service-fail-default,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-ivr-service-fail-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-ivr-service-fail-default},
note = {Source note cvp-call-failures-troubleshooting-ivr-service-fail-default, checked 2026-10-02}
}