Feature Guide - Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) - Writing Scripts for Unified CVP

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_5/feature/guide/ccvp_b_1251-feature-guide-cisco-unifiedcvp/ccvp_b_1251-feature-guide-cisco-unifiedcvp_chapter_01.html

Published

2020-02-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• CVP reports micro-application problems in the user.microapp.error_code ECC variable, usually set when control leaves the X (failure) branch; Cisco advises testing it after every X branch. in context
• user.microapp.error_code values 0 to 3 mean no error, caller hangup, network error and system error. in context
• user.microapp.error_code 16 means the caller reached the maximum number of invalid tries. in context
• user.microapp.error_code 31 means ASR error and 32 means TTS error. in context
• user.microapp.error_code 5 means unknown micro-application. in context

Cite this source record

APA

WarmTransfer. (2020, February 2). Feature Guide - Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) - Writing Scripts for Unified CVP. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1251-feature-guide-scripting

BibTeX

@misc{warmtransfer-cisco-cvp-1251-feature-guide-scripting,
  title  = {Feature Guide - Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) - Writing Scripts for Unified CVP},
  author = {{WarmTransfer}},
  year   = {2020},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1251-feature-guide-scripting},
  note   = {Cisco Systems, accessed 2026-10-02}
}