Source note · Troubleshooting UCCE and CVP call failures
CVP reports micro-application problems in the user.microapp.error_code ECC variable, usually set when control leaves the X (failure) branch; Cisco advises testing it after every X branch.
Checked 2026-10-02
Set up your routing script to always test the error code after an X branch is taken.
- Vendor
- Cisco
- Product
- Unified CVP
- Subsystem
- micro-application scripting
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CVP 12.5(1)
- Checked
- 2026-10-02
Sources
- Feature Guide - Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) - Writing Scripts for Unified CVP — Cisco Systems · tier 2 current vendor documentation · Unified CVP Script Error Checking
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-ecc-error-code-x-branch. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-ecc-error-code-x-branch
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-ecc-error-code-x-branch,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-ecc-error-code-x-branch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-ecc-error-code-x-branch},
note = {Source note cvp-call-failures-troubleshooting-ecc-error-code-x-branch, checked 2026-10-02}
}