Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Call Pickup

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/cucm_b_feature-configuration-guide-for-15/cucm_mp_caf87bc5_00_call-pickup-12-0.html

Published

2026-09-16

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An auto call pickup produces two CDRs while a non-auto pickup produces one. in context
• Auto call pickup (Auto Call Pickup Enabled service parameter) connects the user straight to the picked-up call; without it the user must press an additional softkey to complete the connection. in context
• With BLF Call Pickup a flashing BLF DN indicates a call to pick up, and the picking-up line is either the next available line or a specified line. in context
• When Auto Call Pickup Enabled is False and a user presses a pickup softkey, the ringing line's configured call forwarding is ignored for that call. in context
• Directed Call Pickup cannot pick up a call ringing on a hunt list member when that call was placed to the hunt pilot number. in context
• Directed Call Pickup is invoked by pressing GPickUp (Group Pickup) and entering the directory number of the device that is ringing. in context
• A directory number is placed in a pickup group via the Call Pickup Group drop-down in the Call Forward and Call Pickup Settings area of Directory Number Configuration. in context
• A call pickup group number that is assigned to lines or directory numbers cannot be deleted until those assignments are changed, and edits to the group number propagate to all assigned DNs. in context
• With Group Call Pickup (GPickUp softkey) the user is connected to the incoming call that has been ringing the longest in the target group. in context
• Each Unified CM call pickup group can be associated with at most 10 other call pickup groups. in context
• Cisco does not recommend assigning different lines of the same phone to different call pickup groups because it can confuse users. in context
• The Call Pickup No Answer Timer service parameter (12 to 300 seconds) controls how long before a call that was picked up but not answered is restored. in context
• A call pickup group's notification policy is one of No Alert, Audio Alert, Visual Alert, or Audio and Visual Alert. in context
• The call pickup group notification timer accepts an integer from 1 to 300 seconds. in context
• A user can be assigned to only one call pickup group. in context
• Other Group Pickup (OPickUp softkey) searches the groups associated with the user's pickup group, and when several associated groups are configured the association priority takes precedence over ringing time. in context
• In Unified CM, Call Pickup lets users answer calls that arrive on a directory number other than their own. in context
• The Pickup Locating Timer service parameter (1 to 5 seconds) sets the maximum time Unified CM takes to identify alerting calls across all nodes in the cluster. in context
• If call pickup group numbers are placed in a partition, only phones whose calling search space can reach that partition can use the pickup group. in context
• Unified CM uses three pickup softkeys: PickUp for the user's own group, GPickUp for another group or a directed DN, and OPickUp for associated groups. in context

Cite this source record

APA

WarmTransfer. (2026, September 16). Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Call Pickup. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cucm-featcfg-15-call-pickup

BibTeX

@misc{warmtransfer-cisco-cucm-featcfg-15-call-pickup,
  title  = {Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Call Pickup},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cucm-featcfg-15-call-pickup},
  note   = {Cisco Systems, accessed 2026-09-24}
}