Troubleshooting Guide for Cisco Unity Connection Release 14 - Troubleshooting Call Transfers and Call Forwarding

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg/b_14cuctsg_chapter_0100.html

Published

2024-08-14

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• If the phone system forwards a call away before Unity Connection can take a message, one reported symptom is that the caller does not hear the beginning of the user's personal greeting. in context
• Unity Connection needs a Rings to Wait For setting of at least three rings to transfer a call or make a message notification call properly. in context
• Cisco advises that the Unity Connection Rings to Wait For setting be two rings fewer than the phone system's forward timer, and typically not more than four. in context

Cite this source record

APA

WarmTransfer. (2024, August 14). Troubleshooting Guide for Cisco Unity Connection Release 14 - Troubleshooting Call Transfers and Call Forwarding. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cuc-14-tsg-call-transfers-forwarding

BibTeX

@misc{warmtransfer-cisco-cuc-14-tsg-call-transfers-forwarding,
  title  = {Troubleshooting Guide for Cisco Unity Connection Release 14 - Troubleshooting Call Transfers and Call Forwarding},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cuc-14-tsg-call-transfers-forwarding},
  note   = {Cisco Systems, accessed 2026-09-25}
}