Source record · tier 2 current vendor documentation

Understand the result table parameters

Publisher: Calabrio
URL: https://help.calabrio.com/doc/Content/user-guides/schedules/about-result-table.htm
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Calabrio website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

Calabrio calculates predicted service level, predicted average speed of answer and predicted abandon rate for inbound telephony and chat with Erlang A. in context
Calabrio uses a Maximum calculated PASA setting as the fallback predicted ASA when severe understaffing prevents an Erlang-based value. in context
Because Calabrio predicts abandon rate with Erlang A, its predicted service level likely accounts for caller abandonment and may differ from a plain Erlang C calculator on the same inputs. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Understand the result table parameters. WarmTransfer. https://warmtransfer.net/knowledge/sources/calabrio-schedule-result-table

BibTeX

@misc{warmtransfer-calabrio-schedule-result-table,
  title  = {Understand the result table parameters},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/calabrio-schedule-result-table},
  note   = {Calabrio, accessed 2026-10-02}
}