Source note · Workforce management forecasting and scheduling
Calabrio calculates predicted service level, predicted average speed of answer and predicted abandon rate for inbound telephony and chat with Erlang A.
Checked 2026-10-02
It is calculated with Erlang A and shows the predicted abandon rate for a customer.
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- scheduling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand the result table parameters — Calabrio · tier 2 current vendor documentation · Understand the result table parameters, PSL, PASA and Predicted AR entries
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-calabrio-erlang-a. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-calabrio-erlang-a
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-calabrio-erlang-a,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-calabrio-erlang-a},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-calabrio-erlang-a},
note = {Source note wfm-forecasting-scheduling-calabrio-erlang-a, checked 2026-10-02}
}