View staffing levels and actual need

Publisher

Calabrio

URL

https://help.calabrio.com/doc/Content/user-guides/intraday/view-staffing-actual-need.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Calabrio website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Calabrio Intraday, a user can manually override forecasted agents by entering a percentage between -100% and +100%. in context
• Calabrio Intraday computes reforecasted agents for future intervals by multiplying forecasted agents by a deviation factor derived from forecast-versus-actual volume in completed intervals, weighting recent intervals more. in context
• Calabrio's required agents metric applies the forecasted-agents calculation to actual volume and handle time and is shown only for past intervals. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). View staffing levels and actual need. WarmTransfer. https://warmtransfer.net/knowledge/sources/calabrio-intraday-staffing-actual-need

BibTeX

@misc{warmtransfer-calabrio-intraday-staffing-actual-need,
  title  = {View staffing levels and actual need},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/calabrio-intraday-staffing-actual-need},
  note   = {Calabrio, accessed 2026-10-02}
}