Source note · Workforce management forecasting and scheduling
Calabrio Intraday computes reforecasted agents for future intervals by multiplying forecasted agents by a deviation factor derived from forecast-versus-actual volume in completed intervals, weighting recent intervals more.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- intraday reforecasting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- View staffing levels and actual need — Calabrio · tier 2 current vendor documentation · View staffing levels and actual need, Review staffing levels (Reforecasted agents)
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-calabrio-reforecast-factor. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-calabrio-reforecast-factor
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-calabrio-reforecast-factor,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-calabrio-reforecast-factor},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-calabrio-reforecast-factor},
note = {Source note wfm-forecasting-scheduling-calabrio-reforecast-factor, checked 2026-10-02}
}