Amazon Connect now supports external voice transfers

Publisher

The AWS News Feed (mirror of AWS What's New)

URL

https://aws-news.com/article/2024-12-02-amazon-connect-now-supports-external-voice-transfers

Published

2024-12-02

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

mirror of AWS announcement; no-redistribution; short excerpts and locators only

Source notes citing this source

• At launch in December 2024, Amazon Connect external voice transfer was available only in US East (N. Virginia) and US West (Oregon). in context
• Amazon Connect external voice transfer moves voice calls and their metadata between Amazon Connect and another voice system without using the public telephone network. in context
• The external voice transfer material reached describes Amazon Connect handing calls to another voice system; none of it documents Unified CM (or any PBX) sending new calls into Amazon Connect over a SIP trunk. inferred in context

Cite this source record

APA

WarmTransfer. (2024, December 2). Amazon Connect now supports external voice transfers. WarmTransfer. https://warmtransfer.net/knowledge/sources/awsnews-connect-external-voice-transfers

BibTeX

@misc{warmtransfer-awsnews-connect-external-voice-transfers,
  title  = {Amazon Connect now supports external voice transfers},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/awsnews-connect-external-voice-transfers},
  note   = {The AWS News Feed (mirror of AWS What's New), accessed 2026-09-25}
}