Amazon Connect now publishes post-contact completion events to Contact Event Stream

Publisher

Amazon Web Services

URL

https://aws.amazon.com/about-aws/whats-new/2025/05/amazon-connect-publishes-post-contact-completion-events-contact-event-stream

Published

2025-05-01

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• In May 2025 AWS announced a contact completion event on the contact event stream that signals when a contact has fully concluded, including after-contact work. in context

Cite this source record

APA

WarmTransfer. (2025, May 1). Amazon Connect now publishes post-contact completion events to Contact Event Stream. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-whatsnew-2025-05-contact-completion-events

BibTeX

@misc{warmtransfer-aws-whatsnew-2025-05-contact-completion-events,
  title  = {Amazon Connect now publishes post-contact completion events to Contact Event Stream},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/aws-whatsnew-2025-05-contact-completion-events},
  note   = {Amazon Web Services, accessed 2026-09-24}
}