AWS announces the next generation of Amazon Connect where powerful AI improves every customer interaction

Publisher

Amazon Web Services

URL

https://aws.amazon.com/about-aws/whats-new/2025/03/next-generation-amazon-connect-ai-improves-customer-interaction

Published

2025-03-18

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS announced the next generation of Amazon Connect, which includes unlimited use of AI capabilities, on March 18, 2025. in context
• At launch in March 2025, next-generation Amazon Connect was available in nine regions: US East (N. Virginia), US West (Oregon), Seoul, Singapore, Sydney, Tokyo, Canada (Central), Frankfurt and London. in context

Cite this source record

APA

WarmTransfer. (2025, March 18). AWS announces the next generation of Amazon Connect where powerful AI improves every customer interaction. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-whatsnew-2025-03-next-gen-connect

BibTeX

@misc{warmtransfer-aws-whatsnew-2025-03-next-gen-connect,
  title  = {AWS announces the next generation of Amazon Connect where powerful AI improves every customer interaction},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/aws-whatsnew-2025-03-next-gen-connect},
  note   = {Amazon Web Services, accessed 2026-10-01}
}