Amazon Connect Customer events

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/eventbridge/latest/ref/events-ref-connect.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect sends its service events to EventBridge, including the Amazon Connect Contact Event, with best-effort delivery. in context
• Contact events are published through Amazon EventBridge; their detail-type is 'Amazon Connect Contact Event' and the event source is aws.connect. in context
• Since contact events reach EventBridge with best-effort delivery while contact records are delivered at least once, contact events suit real-time triggers and dashboards but should be reconciled against contact records for historical reporting. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Amazon Connect Customer events. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-eventbridge-events-ref-connect

BibTeX

@misc{warmtransfer-aws-eventbridge-events-ref-connect,
  title  = {Amazon Connect Customer events},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-eventbridge-events-ref-connect},
  note   = {Amazon Web Services, accessed 2026-09-24}
}