Source note · Amazon Connect contact flows and routing profiles
AWS documentation states that the legacy Amazon Connect contact centre product is now called Amazon Connect Customer, and that Amazon Connect now refers to a portfolio of agentic solutions for business functions.
Checked 2026-09-07
Amazon Connect now refers to a portfolio of agentic solutions for business functions.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- product-naming
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- What is Connect Customer? — Amazon Web Services · tier 2 current vendor documentation · Note callout immediately under the heading What is Connect Customer?
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-product-renamed-customer. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-product-renamed-customer
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-product-renamed-customer,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-product-renamed-customer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-product-renamed-customer},
note = {Source note amazon-connect-flows-product-renamed-customer, checked 2026-09-07}
}