Integrate third-party applications in the agent workspace

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/3p-apps.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Third-party applications are supported only in the Amazon Connect agent workspace and not in custom agent applications. in context
• Administrators governed by custom IAM policies need app-integrations:CreateApplication, app-integrations:GetApplication and iam:GetRolePolicy, PutRolePolicy and DeleteRolePolicy in addition to AmazonConnect_FullAccess to add third-party apps. in context
• A third-party application's access URL and any approved origins must start with https unless they are localhost. in context
• A standard application's contact scope sets whether it refreshes for each contact or only for each new browser session. in context
• A third-party app can be iframed in the agent workspace only if its Content-Security-Policy frame-ancestors allows the instance origin; a value of same origin or deny blocks it. in context
• An integration is created once per AWS account and Region and cannot be used by an instance until it is associated with that instance. in context
• An integration can be added only to an instance that uses a service-linked role; older instances must migrate to one first. in context
• To stop using an integration temporarily, disassociate it from the instance; deleting it fails while it is still associated with any instance. in context
• The Add integration page offers three integration types: a standard application rendered in an iframe and opened from the Apps launcher, a headless service, and an MCP server. in context
• If the Integrations menu is missing from the Amazon Connect console navigation, third-party apps are not available in that AWS Region. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Integrate third-party applications in the agent workspace. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-third-party-apps

BibTeX

@misc{warmtransfer-aws-connect-third-party-apps,
  title  = {Integrate third-party applications in the agent workspace},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-third-party-apps},
  note   = {Amazon Web Services, accessed 2026-10-02}
}