Create a template for an agent's weekly shift in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-create-shift-profiles.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• After a shift profile is saved it can be edited or removed from the Shift Profiles list view. in context
• A shift profile has its own time zone, and Amazon Connect automatically adjusts shifts in that profile for daylight saving changes. in context
• A shift profile's Schedule Window sets per day a Working or Flex status, earliest start and latest end time, optional maximum shift length and a default activity that must be a work activity. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create a template for an agent's weekly shift in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-shift-profiles

BibTeX

@misc{warmtransfer-aws-connect-scheduling-shift-profiles,
  title  = {Create a template for an agent's weekly shift in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-shift-profiles},
  note   = {Amazon Web Services, accessed 2026-10-02}
}