Create daily activities in Connect Customer for an agent's shift in your contact center

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-create-shift-activities.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a shift activity's Adherence is set to No, the Adherence metric is not calculated for it; Yes enables the Default or Custom adherence method. in context
• Shift activities have the type Productive, Non-productive or Time off, and a Non-productive activity can carry the Break or meal sub-type. in context
• Work activity can be set only on Productive activities; an existing activity cannot be changed to a work activity and a saved work activity cannot be changed back. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create daily activities in Connect Customer for an agent's shift in your contact center. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-shift-activities

BibTeX

@misc{warmtransfer-aws-connect-scheduling-shift-activities,
  title  = {Create daily activities in Connect Customer for an agent's shift in your contact center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-shift-activities},
  note   = {Amazon Web Services, accessed 2026-10-02}
}