Source note · Setting up forecasting and scheduling in Amazon Connect
When a shift activity's Adherence is set to No, the Adherence metric is not calculated for it; Yes enables the Default or Custom adherence method.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- scheduling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create daily activities in Connect Customer for an agent's shift in your contact center — Amazon Web Services · tier 2 current vendor documentation · procedure step 4, Adherence field
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-act-adh-no. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-act-adh-no
BibTeX
@misc{warmtransfer-claim-amazon-connect-forecasting-scheduling-setup-act-adh-no,
title = {Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-act-adh-no},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-act-adh-no},
note = {Source note amazon-connect-forecasting-scheduling-setup-act-adh-no, checked 2026-10-02}
}