How Initial delay affects Scheduled and In queue metrics in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/scheduled-vs-inqueue.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• While a callback is waiting out its Initial delay it appears on the real-time metrics page as Scheduled and not In queue; once the delay passes it moves to In queue, and when an agent accepts it both columns return to 0. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). How Initial delay affects Scheduled and In queue metrics in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-scheduled-vs-inqueue

BibTeX

@misc{warmtransfer-aws-connect-scheduled-vs-inqueue,
  title  = {How Initial delay affects Scheduled and In queue metrics in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-scheduled-vs-inqueue},
  note   = {Amazon Web Services, accessed 2026-09-30}
}