Source note · Setting up queued callbacks in Amazon Connect
While a callback is waiting out its Initial delay it appears on the real-time metrics page as Scheduled and not In queue; once the delay passes it moves to In queue, and when an agent accepts it both columns return to 0.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- real-time metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- How Initial delay affects Scheduled and In queue metrics in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · items 1-3
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-scheduled-metric. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-scheduled-metric
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-scheduled-metric,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-scheduled-metric},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-scheduled-metric},
note = {Source note amazon-connect-callback-setup-scheduled-metric, checked 2026-09-30}
}