Embed the Connect Customer Contact Control Panel (CCP) into Salesforce

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/salesforce-integration.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because the Amazon Connect CTI Adapter is configured through a Salesforce Call Center configuration and embeds a softphone in Salesforce, it is probably exposed to the February 2028 Open CTI retirement, but no AWS page read here says so. inferred in context
• The Amazon Connect CTI integration for Salesforce has two parts, a managed Salesforce package and an AWS Serverless application deployed to the customer's AWS environment, and AWS recommends installing the package in a Salesforce sandbox first. in context
• The core function of the Amazon Connect CTI Adapter for Salesforce is a WebRTC browser-based Contact Control Panel inside Salesforce. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Embed the Connect Customer Contact Control Panel (CCP) into Salesforce. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-salesforce-ccp-integration

BibTeX

@misc{warmtransfer-aws-connect-salesforce-ccp-integration,
  title  = {Embed the Connect Customer Contact Control Panel (CCP) into Salesforce},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-salesforce-ccp-integration},
  note   = {Amazon Web Services, accessed 2026-10-01}
}