How flow blocks use Amazon Lex session attributes

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/how-to-use-session-attributes.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS Site Terms; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because Lex session attributes are readable by Set contact attributes and Set working queue, a flow can carry values collected by the bot into contact attributes and queue selection before transferring to an agent, which is the documented basis for context-preserving bot-to-agent handoff. inferred in context
• Lex session attributes can be referenced in routing-related flow blocks including Set working queue, Change routing priority / age, Transfer to flow, Transfer to phone number, Check contact attributes and Set contact attributes. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). How flow blocks use Amazon Lex session attributes. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-lex-session-attributes

BibTeX

@misc{warmtransfer-aws-connect-lex-session-attributes,
  title  = {How flow blocks use Amazon Lex session attributes},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-lex-session-attributes},
  note   = {Amazon Web Services, accessed 2026-09-25}
}