Import historical data for forecasting in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/import-data-for-forecasting.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The historical import CSV uses the columns QueueName, QueueId, ChannelType (VOICE, CHAT, TASK or EMAIL in capitals), TimeStamp (ISO8601), IntervalDuration, IncomingContactVolume, AverageHandleTime in seconds and ContactsHandled. in context
• Imported historical data can be deleted; deletion triggers an immediate change in associated forecasts and the baseline falls back to previously uploaded or native data for the affected dates. in context
• A successful historical upload shows Status Complete with today's upload date; a failed upload offers a download details link with an error log identifying the faulty row. in context
• Historical data can be split across multiple files, and where files overlap the last uploaded records are used. in context
• With less than one year of historical data in Amazon Connect, AWS strongly recommends importing data from the previous system to form a continuous one-year history; with more than one year, import can be skipped. in context
• When historical data is imported, Amazon Connect forecasts from both its own data and the imported data, and the imported data takes precedence. in context
• Historical data must be uploaded separately for short-term forecasts (IntervalDuration 15mins or 30mins matching the configured interval) and long-term forecasts (IntervalDuration daily); interval-only data does not allow long-term forecasts. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Import historical data for forecasting in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-import-forecast-data

BibTeX

@misc{warmtransfer-aws-connect-import-forecast-data,
  title  = {Import historical data for forecasting in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-import-forecast-data},
  note   = {Amazon Web Services, accessed 2026-10-02}
}