Source note · Setting up forecasting and scheduling in Amazon Connect
The historical import CSV uses the columns QueueName, QueueId, ChannelType (VOICE, CHAT, TASK or EMAIL in capitals), TimeStamp (ISO8601), IntervalDuration, IncomingContactVolume, AverageHandleTime in seconds and ContactsHandled.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- forecasting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Import historical data for forecasting in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Important things to know', bullet 1 requirements list
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-hist-csv-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-hist-csv-fields
BibTeX
@misc{warmtransfer-claim-amazon-connect-forecasting-scheduling-setup-hist-csv-fields,
title = {Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-hist-csv-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-hist-csv-fields},
note = {Source note amazon-connect-forecasting-scheduling-setup-hist-csv-fields, checked 2026-10-02}
}