Set up the Connect Customer agent workspace to support agents shifting across AWS Regions

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/setup-agentworkspace-switchover.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• To let the agent workspace shift between Regions, each linked instance's Access URL must be added to the other instance's Approved origins, without a trailing slash. in context
• Agents must set their status to Available after they are shifted across Regions. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Set up the Connect Customer agent workspace to support agents shifting across AWS Regions. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-gr-workspace-switchover

BibTeX

@misc{warmtransfer-aws-connect-gr-workspace-switchover,
  title  = {Set up the Connect Customer agent workspace to support agents shifting across AWS Regions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-gr-workspace-switchover},
  note   = {Amazon Web Services, accessed 2026-09-30}
}