Update telephony traffic distribution across Connect Customer instances and AWS Regions

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/update-telephony-traffic-distribution.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• When telephony traffic is shifted to the other Region, agents or agent sign-ins must also be shifted; otherwise voice calls go to the shifted Region with no agents available to receive them. in context
• An UpdateTrafficDistribution call fails with InvalidRequestException unless telephony distribution is given for both linked instances, totals 100%, and is expressed in 10% increments. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Update telephony traffic distribution across Connect Customer instances and AWS Regions. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-gr-update-telephony

BibTeX

@misc{warmtransfer-aws-connect-gr-update-telephony,
  title  = {Update telephony traffic distribution across Connect Customer instances and AWS Regions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-gr-update-telephony},
  note   = {Amazon Web Services, accessed 2026-09-30}
}