Source note · Contact center business continuity
When telephony traffic is shifted to the other Region, agents or agent sign-ins must also be shifted; otherwise voice calls go to the shifted Region with no agents available to receive them.
Checked 2026-09-30
If you don't shift the agents, voice calls will go to the shifted Region but there won't be any agents available to receive the calls.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Global Resiliency
- Subsystem
- traffic distribution
- Deployment
- multi-tenant
- Region
- global resiliency regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Update telephony traffic distribution across Connect Customer instances and AWS Regions — Amazon Web Services · tier 2 current vendor documentation · Note box following the first paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-aws-gr-shift-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-shift-agents
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-aws-gr-shift-agents,
title = {Contact center business continuity: source note contact-center-business-continuity-aws-gr-shift-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-shift-agents},
note = {Source note contact-center-business-continuity-aws-gr-shift-agents, checked 2026-09-30}
}