Source record · tier 2 current vendor documentation

Best practices for flows in Connect Customer

Publisher: Amazon Web Services
URL: https://docs.aws.amazon.com/connect/latest/adminguide/bp-contact-flows.html
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: AWS documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Choosing Set dynamically and also entering a JSONPath value such as $.External.variableName produces an attribute reference with a prepended period; use either the pick-list form (variableName) or the JSONPath form, not both. in context
AWS's flow best practices say every error branch should be routed to a block that handles the error or ends the contact, and that flows should have no infinite loops. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Best practices for flows in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-flow-best-practices

BibTeX

@misc{warmtransfer-aws-connect-flow-best-practices,
  title  = {Best practices for flows in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-flow-best-practices},
  note   = {Amazon Web Services, accessed 2026-10-02}
}