Set up Amazon Connect external voice transfer to an on-premise voice system

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/external-voice-transfer.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• To send a call over an external voice transfer connector, the connector ARN is set as a contact attribute and a Transfer to phone number block in the flow uses that attribute as its destination. in context
• External voice transfer connectors must first be enabled by a service quota increase for External voice transfer connectors per account; after approval External voice connectors appears in the Amazon Connect console. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Set up Amazon Connect external voice transfer to an on-premise voice system. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-external-voice-transfer

BibTeX

@misc{warmtransfer-aws-connect-external-voice-transfer,
  title  = {Set up Amazon Connect external voice transfer to an on-premise voice system},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-external-voice-transfer},
  note   = {Amazon Web Services, accessed 2026-09-25}
}